Who we are

Maya Tuya operates at mayatuya.com. We are currently an unregistered project based in Campeche, Mexico, in the process of formal registration. You can contact us at hola@mayatuya.com or by WhatsApp at +52 938 184 2944.

Because we serve visitors from both Mexico and the United Kingdom (and internationally), we apply the principles of both the Mexican Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP) and the UK General Data Protection Regulation (UK GDPR) where relevant.

What information we collect When you download a free guide

We collect your email address via our contact form (FluentForm). We use this to send you the guide and occasional updates about new guides, experiences, and Aliados. You can unsubscribe at any time.

When you purchase a guide

We collect the information needed to process your order through WooCommerce and Stripe. This includes your name, email address, and billing details. Payment card information is processed entirely by Stripe — we never see or store your card number.

When you contact us

If you contact us by email or WhatsApp, we retain that conversation in order to respond to you and to follow up where relevant.

When you submit the Aliado enquiry form

We collect your name, business name, WhatsApp number, email address (optional), and the information you share in your message. We use this only to contact you about joining the Maya Tuya Aliado network.

Automatically collected data

Like most websites, mayatuya.com collects basic technical data when you visit — your IP address, browser type, pages visited, and time spent. This is used for security and to understand how the site is being used. We do not sell this data.

How we use your information

• To fulfil your order and send you digital products you've purchased
• To send you guides you've requested via our free download forms
• To contact you about your Aliado enquiry
• To send occasional updates about Maya Tuya guides, experiences, and Aliados (only if you've opted in)
• To improve the website and understand what content is useful
• To comply with legal obligations where required

We do not use your data for automated decision-making or profiling. We do not sell your data to third parties. We do not send marketing emails without your consent.

Third parties we work with

We use a small number of trusted services to operate the site. Each has its own privacy policy:

• Stripe — payment processing. stripe.com/privacy
• WooCommerce / Automattic — e-commerce platform. automattic.com/privacy
• FluentForm — contact and download forms. Data is stored on our WordPress server.
• Flagcdn.com — flag images used in our language switcher. No personal data is shared.

We do not use Google Analytics, Facebook Pixel, or any advertising tracking technology at this time.

How long we keep your data

• Email addresses from guide downloads — retained until you unsubscribe
• Purchase records — retained for 7 years for accounting and legal compliance
• Aliado enquiry data — retained for up to 2 years or until no longer relevant
• Contact conversations — retained for up to 2 years

Your rights

Depending on where you are located, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate information
• Request deletion of your data ("right to be forgotten")
• Withdraw consent for marketing communications at any time
• Object to how we process your data
• Lodge a complaint with a supervisory authority

In Mexico: Instituto Nacional de Transparencia (INAI)
In the UK: Information Commissioner's Office (ICO)

To exercise any of these rights, contact us directly:

Cookies

We use cookies to make the site function properly. For full details, see our Cookie Policy.

Changes to this policy

If we make significant changes to this policy we will update the date at the top of this page. We recommend checking it periodically. Continued use of the site after changes constitutes acceptance of the updated policy.