Maya Tuya is a travel and cultural publishing project operated from Campeche, Mexico. Contact: hola@mayatuya.com · +52 938 184 2944.
All guides sold on mayatuya.com are digital products delivered as PDF files. Once a guide has been downloaded, we are unable to offer a refund — this is standard practice for digital goods under both Mexican law and UK consumer regulations for digital content where download has begun.
If you have a problem with your purchase — a technical issue, a corrupted file, or a charge you don't recognise — contact us immediately at hola@mayatuya.com and we will make it right.
PricingAll prices are shown in USD unless otherwise stated. Currency conversion is handled by your payment provider. Maya Tuya is not responsible for exchange rate differences.
AccessGuides are for personal use. You may not redistribute, resell, or publish our guides or any portion of their content without written permission.
The Conscious Traveler and any other free guides are offered at no charge in exchange for your email address. By downloading a free guide, you agree to receive occasional updates from Maya Tuya. You can unsubscribe at any time using the link in any email we send.
Maya Tuya curates and recommends local businesses (Aliados Verificados) based on personal visits and agreed standards. Recommendations are editorial — we are not a booking platform and do not take commission on sales made by Aliados. Any dispute with an Aliado business is between you and that business directly.
The "benefit" offered by each Aliado to Maya Tuya travellers is a voluntary commitment made by that business. Maya Tuya cannot guarantee the benefit in all circumstances — if an Aliado fails to honour it, let us know and we will address it.
For businessesBecoming an Aliado is subject to a separate bilateral agreement signed with Maya Tuya. That agreement governs the relationship between Maya Tuya and the Aliado business. These Terms & Conditions govern the use of this website only.
Maya Tuya curated experiences are sold separately through our booking process. Cancellation, refund, and rescheduling terms are stated at the point of booking. If no specific terms are stated, please contact us before purchasing.
All content on mayatuya.com — including text, photography, design, guide content, and brand assets — is the property of Maya Tuya. You may not reproduce, adapt, or distribute any content without our written permission. If you'd like to share something, just ask — we're usually open to it.
Maya Tuya provides information and recommendations in good faith. We are not liable for decisions made based on the content of our guides or website, for the conduct of third-party businesses we recommend, or for any loss or damage arising from the use of this site. Nothing in these terms limits our liability for fraud or for death or personal injury caused by negligence.
These terms are governed by the laws of Mexico. For users in the United Kingdom, your statutory consumer rights are not affected by these terms. UK consumers may also have recourse through UK consumer protection law.
We may update these terms from time to time. The current version is always at mayatuya.com/terms. Continued use of the site after a change constitutes acceptance.
Questions? Write to us: hola@mayatuya.com